Recovery Food Solutions
Help & Support Center
Find answers, submit a ticket, or reach live support. We're here around the clock for active deliveries.
Active Deliveries: Under 5 mins General Inquiries: Within 24 hours
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Customers
Frequently asked questions
How do I track my order?+
Open the Recovery Food Solutions app, tap Orders, and select the active order to see live driver location, ETA, and status updates.
What is the refund and cancellation policy?+
Cancellations are free within 2 minutes of placing your order. After that, refunds are reviewed case-by-case based on order status.
My food arrived cold or damaged — what should I do?+
Report it within 30 minutes of delivery using the form below. Attach a photo so we can process a refund or credit quickly.
How do I update my account settings?+
Go to Account → Settings in the app to update your name, email, phone number, saved addresses, and payment methods.
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Response times
Active Deliveries: Under 5 mins
General Inquiries: Within 24 hours
General Inquiries: Within 24 hours